How Are Ai-Powered Chatbots Beneficial For Companies?
This technology can assist you in customer service or lead generation other things. Let's look at some of the benefits Contextual AI Assistant can offer you.
Handle Customer Queries Seamlessly
AI chatbots are a great way to streamline the customer service department. No matter what time of day you'll be there for your customers.
You don't need to hire more employees to provide 24/7 customer support. Instead, allow intelligent bots to handle customer queries, even when you're away. We're aware of What is a Virtual Assistant? from Aisera
The best part is that it reduces the waiting time significantly. Your customers do not have to wait around until customer service representatives are on hand. instant responses are provided via chatbots. If they require assistance with a specific issue, the chatbot can connect them to the customer service rep.
Create More Leads
Chatbots are typically associated with customer service and support. However, self-service conversational AI can do a lot more. They can also assist companies find new leads.
AI-powered chatbots can learn more about what a customer would like through a set of questions. Once they have identified the preferences of the user, they are able to present them with products and deals that may be of interest to them. This will increase the probability of them purchasing.
Challenges of Using AI Chatbots
We've covered some of the benefits from using conversational AI vs chatbot. But what are the challenges associated with them? Let's take an in-depth look.
To learn about customer behaviour, AI chatbots gather sensitive customer information. So, it's important to ensure that all the information remains confidential.
Hackers can compromise sensitive information if they gain access to the system. This data can be misused or leaked. This could cause reputational damage for your brand.
Incorporating Multiple Languages
If your intended audience is multilingual, it's not enough to rely on a chatbot who speaks in English. The creation of a native Artificial intelligence chatbot can be a time-consuming task. To build one, you might need to hire translators.
A simple translation will not aid. To ensure that you don't offend your intended audience, you need to be aware of cultural nuances. It may seem like a minor thing. But if you get it wrong, you could end up damaging your reputation.