Compass Software Service Workshop One important item on the agenda was an internal workshop on the Format4 machine interface. One CNC machine of this kind was connected by the service team the week after the workshop. With the valuable knowledge gained from the workshop, the team is well prepared for future installations of this kind and is able to secure a smooth process at the customers' workshops. Next to the improvement of our internal service processes, the team also received a demonstration of the SEMA program. This is an important first step in learning more about the program and understanding the SEMA software better. This collaboration lays the foundations for shared projects in the future. Since most support technicians work from home, it was also important to organize a team building event. The participants cooked lunch together and were able to strengthen their team spirit further. Overall, the service meeting was a success. Our support team was able to gain valuable knowledge and grow closer as a team. "We are motivated to serve our customers even better and offer the best support possible," declares head of support Gereon Max. |