Easily gather crucial data for your business operations with SurveyMonkey. 24/7 Customer Support. Survey on the go. Easy & Powerful. Real-time surveys. Text message surveys. Mobile survey. Unlimited Online Surveys. Services: Online Surveys, Custom Reporting. Customer satisfaction is defined as a measurement that determines how happy customers are with a company's products, services, and capabilities. Customer satisfaction information, including surveys and ratings, can help a company determine how to best improve or changes its products and services.

Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer's expectation. Customer satisfaction is important because it provides marketers and business owners with a metric that they can use to manage and improve their businesses.